Since I previously visited the KLM Airlines Berlin Office I was ecstatic. Staff members were professional, courteous, and helpful. They addressed all of my questions regarding baggage and airline modifications, making the entire process simple and stress-free. The waiting room was clean, orderly, and friendly. I was happy with how quickly and efficiently my questions were addressed. I had a positive experience overall, and I would strongly recommend the Berlin office if I ever needed assistance with a KLM flight.